Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. You must include your order number and describe the reason for returning the product. Postage costs are non-refundable. If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be eligible for a refund.
